Campaign SLA'S

SLA

Expected timelines for a campaign to go live:

• Launching Games from the dashboard: Instantly (can be done from the dashboard)

• Launching Games from input sheet: 1 day

• Launching Activity-Based Programs from input sheet: 2 days

• Launching a new Referral campaign from input sheet: 3 days

Campaign Details:

Dashboard → Scratch card, Gift Box, Spin the Wheel, Slot Machine, and Quiz

Games (from Input sheet) → Toss the coin, Roll the dice, Memory Game, Personality Quiz, and Swipe UI

Activity-Based Programs (from Input sheet) → Multi-step, Streak, Game challenge program

Referral campaign (from Input sheet) → Referral program, Tiered referral

Other Manual Ops:

• Edits to the existing campaigns: 1-3 days (Depends on complexity)

• Moving a campaign from Staging to Prod: 1 to 3 hours including QA